Frequently asked questions
Free shipping when the order amount exceeds:
- Spain – Peninsula: Free on orders over €60
- Spain – Canary Islands: Free on orders over €50
- Portugal – Peninsula: Free on orders over €60
If your order does not exceed these amounts you can check the costs by clicking here .
Yes, we ship worldwide. You can check the conditions for shipments to the Canary Islands here .
The delivery time for an order will be 24 to 72 hours without counting
weekends or holidays for peninsular shipments. If you make your
ordered on a Sunday or holiday, shipping will be managed the next day
workable. If after this time you have not received your package, please,
please contact our customer service.
For shipments to other destinations, times may vary depending on the destination country.
Shipments may be delayed during specific campaigns such as Black Week, Christmas or Sales.
You will receive an email confirming your order, where you can see all the details.
Check your junk and spam mailbox, our emails may reach you there.
Our customer service is available from Monday to Friday, from 08:00 to 15:00.
You can call us at +34 933882069 and we will answer your questions.
Or if you prefer, write us an email to atencioncliente@kaotikobcn.com .
You have a period of 30 calendar days from confirmation
of order placed to request a return or exchange.
For international orders the period will be 14 calendar days from receipt of the order.
Yes, for peninsular orders and collection at the delivery point the cost
of the return will be €2.90 and €5.90 for home collections
For an international return, shipping costs will be borne by
account of the client and range between €10 and €20 depending on the origin of the
return.
You have two options to make a return or exchange:
Enter our Outvio returns portal through the following link: Returns
Go to any of our Kaotiko stores with the purchase invoice and the items you want to return or exchange.
We will proceed with the refund once we receive the return package and
verified that the product is in the same condition as it was
delivered, in the event that the purchased product was sent with
box, it must be returned with it in good condition. Once
Once the verification is done, we will proceed to the payment, which may take about 24-48 hours.
after it has been made to become effective
You can make your payments:
- By credit or debit card (through a secure payment gateway Servired).
- Through Paypal.
- Through Klarna.
